Updated Booking Policies — From Monday 9th June

At Crysalis, every appointment is more than just a service—it’s time set aside with care and intention, just for you. To protect that time for both our clients and our stylists, we’ve made a few important updates to our booking policies.

These changes help us create a smoother, more considered experience for everyone who walks through our doors.

48-Hour Cancellation Policy

We know life can be unpredictable. However, when appointments are cancelled at the last minute, it’s often too late for us to offer the time to another guest.

To honour the time, preparation, and energy your stylist puts into every visit, we’ve updated our cancellation window from 24 hours to 48 hours.

• Cancellations made within 48 hours will incur a $50 fee per service booked (for example, a colour and cut would be $100).

• Guests who do not attend their appointment (no-shows) will be required to pay a deposit for all future bookings.

• Please note: Booked services cannot be removed or cancelled on arrival, as time has already been allocated specifically for you.

• Unconfirmed appointments may be released at our discretion.

We share these updates with kindness and care. These boundaries allow us to give every guest the full attention they deserve, and ensure our team’s time is respected and protected. Thank you for understanding and for being part of our Crysalis community.

At Crysalis, every appointment is thoughtfully timed and carefully prepared so we can give you our full attention and best work. When guests arrive late, it can affect the flow of the day, shorten your service time, and impact the experience of other clients scheduled after you.

To ensure a smooth and respectful experience for everyone, please take a moment to read through our Late Arrivals Policy below.

Please Allow Extra Time for Parking & Roadworks

Our location can sometimes be affected by limited parking and roadworks in the area. We kindly recommend allowing time to find parking, take a breath, and settle in before your appointment begins.

Being early also gives us the opportunity to start your appointment smoothly, without needing to rush. We want every visit to feel calm, considered, and in flow—and giving yourself a little extra buffer time helps make that possible.

Running Late? Here's What to Expect

We understand that life happens and things don’t always go to plan. If you’re running late, please give us a quick call to let us know.

Depending on how late you arrive, your stylist will assess what can be realistically achieved in the remaining time—without compromising the quality of your service or delaying other guests.

If You’re Less Than 15 Minutes Late

• Your stylist will do their best to complete your full service in the time remaining.

• If needed, we may modify your service to suit the shortened timeframe

• The original service price still applies, as the time has been held specifically for you.

If You’re 15 Minutes Late or More

• If you arrive 15 minutes or more past your appointment time, we may not be able to proceed with your service without impacting the rest of the day’s bookings.

• In this case, your appointment will be considered a late cancellation

Why This Matters

Our stylists plan and prepare in advance for every guest—allowing enough time to consult, create, and care for you properly. When appointments start late, it limits what’s possible and affects everyone’s experience throughout the day.

This policy helps protect the integrity of our work, and ensures that all guests receive the attention and time they deserve.

Thank you for your understanding and support. If you’re ever unsure or need assistance ahead of your visit, we’re always here to help.

Pricing Policy & Upcoming Price Update

At Crysalis, our prices reflect the skill, experience, and care of our team, as well as our ongoing investment in advanced training, quality products, and elevated client experiences.

All prices include GST and are subject to variation without notice, depending on the time, complexity, and product required for your service.

Upcoming Price Adjustment – Effective 1st December 2024

To continue delivering the standard of service and results we are proud of, there will be a salon-wide price adjustment from 1st December 2024.

We remain committed to transparency, so if you have any questions or would like a personalised quote, please don’t hesitate to speak with your stylist during your appointment.

Thank you for your continued support and trust in our team.

To ensure the best possible result and maintain the integrity of your colour service, we kindly ask that all clients arrive with clean, dry hair, free from product build-up, root touch-up sprays, or excessive dry shampoo.

Why This Matters

Product residue or wet hair can affect how colour is absorbed and how evenly it processes. In some cases, it may prevent us from performing the service as planned.

• Root touch-up sprays, heavy dry shampoo, or oily build-up can block colour from properly depositing on the hair and scalp.

• Wet hair may need to be dried before we can start, which adds time and can impact the appointment schedule.

To achieve the best results for your colour—and to respect the time of both your stylist and the clients booked after you—your hair must be clean, dry, and free of any product before your appointment begins.

If Hair Preparation is Needed on Arrival

If you arrive with hair that requires washing and drying before we can begin your service:

• An additional wash + dry fee will be added to your appointment.

We appreciate your understanding and support in helping us create beautiful results without compromise. If you’re ever unsure how to prepare for your visit, we’re always happy to guide you beforehand.

Caring for Your Colour – Our Commitment & Your Role

At Crysalis, we use only the finest professional products and techniques to create beautiful, long-lasting colour. Each formula is customised with care, using high-quality ingredients that deliver vibrant, healthy results while respecting the integrity of your hair.

To protect the investment you’ve made in your colour—and to keep it looking its best between visits—it’s essential to care for your hair with the same intention at home.

Product Matters: Why Home Haircare Makes a Difference

The products you use at home play a major role in the longevity and condition of your colour. Using non-professional or unsuitable products can strip colour, dry out the hair, or create buildup that affects tone and texture. For this reason, we highly recommend using salon-quality shampoos, conditioners, and treatments that support colour-treated hair.

Your stylist is always happy to guide you towards a routine tailored to your hair type, goals, and lifestyle.

Chlorine, Salt Water & Colour Fading

Swimming regularly—particularly in pools with chlorine or the ocean’s salt water—can also compromise your colour and hair health. These elements may cause premature fading, dullness, or even unpredictable changes in tone. If swimming is part of your routine, we suggest chatting with your stylist about protective measures and aftercare solutions to minimise impact.

Our Colour Guarantee

Because we work with premium colour systems and uphold high application standards, we stand proudly behind our work. However, we are only able to guarantee your colour results when:

• Recommended professional haircare is used at home, and

• The hair is not regularly exposed to chlorine, salt water, or other harsh conditions

Looking after your hair between appointments helps maintain the results we’ve created together—and allows us to continue building on a strong, healthy foundation each time you return.

Thank you for trusting us with your hair. We’re always here to support you with personalised advice and professional care.

At Crysalis, we are proud to be a part of the Sustainable Salons initiative, which helps us significantly reduce our environmental impact and support our community. As part of this commitment, we add a $3 Green Fee to each salon visit. This fee, which we do not profit from, directly supports the efforts of Sustainable Salons to recycle and repurpose the majority of our salon waste.

Here's how we contribute to a more sustainable future:

• Hair Clippings: All hair clippings are collected and donated to community garden projects.

• Recycling: Foils, colour tubes, and tins are gathered and recycled, ensuring these materials are kept out of landfill.

• Responsible Disposal: Peroxides, dyes, and tints are collected and disposed of responsibly, minimizing environmental harm.

• Charitable Support: 100% of the proceeds gained from recycling salon waste through Sustainable Salons is donated to charitable organizations.

By choosing Crysalis, you’re not only taking care of yourself but also contributing to a healthier planet. To learn more about the incredible work of Sustainable Salons, please visit www.sustainablesalons.org.

As a courtesy to other salon guests and in our efforts to offer a relaxing and professional atmosphere, we kindly request only those receiving services be present in the service areas. Children capable of sitting quietly and unsupervised may wait in the provided seating area. While this policy helps ensure all guests enjoy a relaxing salon experience, it was also created with your child’s safety in mind. We are currently not offering services to children under 12