Updated Booking Policies for November and December

To ensure a smooth and seamless experience for both our clients and stylists during our busiest season, we've implemented updated booking policies. Please take a moment to read through these changes carefully.

Cancellation Policy

During the Christmas period, our cancellation policy will be extended from 24 hours to 48 hours. Cancellations made within 48 hours, as well as no-shows, will be subject to a $50 surcharge per cancelled appointment (colour + cut = 2 appointments). Crysalis reserves the right to cancel unconfirmed appointments. Please note that booked services cannot be cancelled upon arrival (see above cancellation policy for details).

All no-shows will be required to pay deposits for all future appointments.

Late Arrivals

If you arrive late, your stylist will consult with you to determine what services can still be performed within the remaining appointment time. However, if you are 15 minutes late past your appointment time, your appointment will be cancelled, and you will be charged a cancellation fee.

Crysalis uses the finest products available to provide outstanding colour. To maintain your excellent results, it’s important that you treat your hair with care. Crysalis cannot guarantee lasting results if you use unsuitable hair products or swim regularly. 

In consideration of our other clients and our stylists, we require 24 hours notice of cancellation or rescheduling. Cancellation within 24 hours or No-shows will be required to pay a $50 surcharge / per appointment cancelled. . All new clients are required to pay a non-refundable deposit upon booking. All No-shows will be required to pay deposits for all future appointments. Crysalis reserves the right to cancel unconfirmed appointments. Booked services cannot be cancelled on arrival of visit. Please be respectful of this policy.

This policy is not valid during festive season periods. Please refer to Nov & Dec appointment policy.

If you arrive late , a consultation will be had with your stylist as to what is possible to perform in the remaining appointment time.

Our prices reflect the extensive experience of our team and our continual commitment to training and education. All prices include GST and are subject to variation without notice.

On the 1st of December 2024 there will be an increase in salon prices. Please ask your stylist for a quote during your service if you have any concerns. 

At Crysalis, we are proud to be a part of the Sustainable Salons initiative, which helps us significantly reduce our environmental impact and support our community. As part of this commitment, we add a $3 Green Fee to each salon visit. This fee, which we do not profit from, directly supports the efforts of Sustainable Salons to recycle and repurpose the majority of our salon waste.

Here's how we contribute to a more sustainable future:

• Hair Clippings: All hair clippings are collected and donated to community garden projects.

• Recycling: Foils, colour tubes, and tins are gathered and recycled, ensuring these materials are kept out of landfill.

• Responsible Disposal: Peroxides, dyes, and tints are collected and disposed of responsibly, minimizing environmental harm.

• Charitable Support: 100% of the proceeds gained from recycling salon waste through Sustainable Salons is donated to charitable organizations.

By choosing Crysalis, you’re not only taking care of yourself but also contributing to a healthier planet. To learn more about the incredible work of Sustainable Salons, please visit www.sustainablesalons.org.

As a courtesy to other salon guests and in our efforts to offer a relaxing and professional atmosphere, we kindly request only those receiving services be present in the service areas. Children capable of sitting quietly and unsupervised may wait in the provided seating area. While this policy helps ensure all guests enjoy a relaxing salon experience, it was also created with your child’s safety in mind. We are currently not offering services to children under 12